At SunPump.solar , we know you want to install and begin enjoying the benefits of your SunPump Solar heating products as soon as possible. Our Standard Policy as a Manufacturer is to price SunPump FOB the Warehouse location at Locher Evers Int’l in New West, B.C. near Vancouver. Should you have Freight damage, immediately note the damage on the Bill of Lading, take pictures with your phone, and bring it to the driver’s attention. We recommend refusing the shipment if the damage appears significant. Any freight damage claims are strictly between Purchaser and Shipper.
SunPump.solar is an advocate and activist to protect the Environment. Our purpose and Policy is to leave the World in better condition than without our work, to displace fossil fuels with solar heating and sustainable business practices.
Solar packaged systems enjoy exemption from B.C. Provincial Sales Tax, (PST), so the rate is reduced from 7% to 0, (except on parts). When SunPump is delivered in B.C. only Goods and Services Tax (GST), at 5% applies to solar packaged systems. For example a $6000 SunPump subtotal would have 5% GST of $300 for a total of $6300 if delivered in B.C. In the case where the customer takes delivery outside of B.C. the Sales Tax due is based on the Province of delivery, however that could be FOB New West, B.C. at 5% GST and 0 PST. The Customer is solely responsible for the Sales Tax, and agrees to Indemnify SunPump.solar and Hold Harmless for any Sales Tax shortfall or dispute with your Provincial or Federal authorities.
Products invoices shall be paid in full prior to Release for FOB delivery. Business customers are deemed to use a Purchase Order for all Products order for factory production. Orders shall have a non-refundable 30% deposit on the Purchase Order as consideration for acceptance and delivery. Out of stock orders may take 6 to 13 weeks as an estimated time range for production and delivery. Purchase Orders, (P.O.), are binding agreements and are non-refundable. Purchase Orders may be applied as a 10% credit on a future order within 12 months, with 20% charged for cancellation and/or restocking to cover expenses associated with supplying the order. This policy may not apply in the case of limited Consumer transactions that are subject to Provincial regulations. Please call the office to discuss how this applies to you before you order.
SunPump Solar Inc shall reserve all property and financial rights to Carbon Credits derived by the sale of our products. To avoid conflict, no purchaser shall apply or use a Carbon Credit without prior written authorization of SunPump. Any SunPump related Carbon Credit used by a purchaser must be credited back to SunPump including all associated recovery and legal fees.
SunPump issues a Limited Parts Warranty card with our products, also posted online with the Dealer Support page. Warranty cards must be completed and returned to SunPump by mail, fax, or online within 60 days of delivery, failure to Register may limit or cancel coverage. Parts Warranty do not cover labor, removal, re-installation, shipping, incidental costs, travel, lodging, meals, or damages. In all cases the limit on liability shall not exceed the product cost. In the event of a Service issue, please contact your Installer first, or optionally open a ticket online so our team can begin to understand the complete details, so they can reply and resolve the issue. https://sunpump.freshdesk.com/support/login
SunPump must be installed indoors within the heated building envelope, which does not include a heated Garage or Crawl Space. The water pump flow must supply the correct Gallons Per Minute as stated on the Specification Page, generally 2.5 GPM per 12,000 BTU heating capacity. The refrigerant charging shall be done by an experienced HVAC mechanic who knows how to balance a system using the Sub-cooling method, (not simple weigh in method). Incorrect R410a level can decrease performance by 1/2. SunPump is not responsible for the custom refrigerant charge or balance at your building. SunPump does not make specific performance guarantees because results will vary by use, location, and other factors beyond our control. We can on request make data monitoring equipment available for a nominal cost plus hourly service fees.
SunPump® is a Registered Trademark that is protected from infringement or unauthorized use. Intellectual Property, (IP), including Patent(s) Pending, Registered Trademark, and all proprietary business trade secrets are protected from infringement, please respect our business property.
The contents of this site, including but not limited to, Web site design, text, graphics, images, sound recordings, video recordings, and all other content contained herein, are owned by or licensed to SunPump.Solar, and are protected by copyright under both United States and Canadian laws. Unauthorized use of the content violates copyright, trademark and other laws. The content and all copyrighted material may not be modified, copied, distributed, downloaded, displayed, e-mailed, transmitted or sold in any form or by any means, in whole or in part, without prior written consent.